FAQ

𝗗𝗶𝘃𝗔𝗯𝗯𝘆 𝗙𝗔𝗤𝘀
(𝗙𝗿𝗲𝗾𝘂𝗲𝗻𝘁𝗹𝘆 𝗔𝘀𝗸𝗲𝗱 𝗤𝘂𝗲𝘀𝘁𝗶𝗼𝗻𝘀)

Website: www.divabby.com

Email: abby@divabby.com 

Call/WhatsApp/text: +1-240-899-8335 (USA)

𝗛𝗢𝗪 𝗗𝗢 𝗜 𝗢𝗥𝗗𝗘𝗥?
You may place your orders anytime online 24/7 on our website www.divabby.com .
All orders ship out of Maryland, USA. 𝗪𝗲 𝗮𝗿𝗲 𝗢𝗡𝗟𝗜𝗡𝗘 𝗼𝗻𝗹𝘆! 𝗪𝗲 𝗱𝗼 𝗻𝗼𝘁 𝗵𝗮𝘃𝗲 𝗮 𝗽𝗵𝘆𝘀𝗶𝗰𝗮𝗹 𝘀𝘁𝗼𝗿𝗲 𝗹𝗼𝗰𝗮𝘁𝗶𝗼𝗻. We don't currently have an option to pick up or drop off an order package.
 
𝗗𝗢 𝗬𝗢𝗨 𝗦𝗛𝗜𝗣 𝗧𝗢 𝗠𝗬 𝗖𝗢𝗨𝗡𝗧𝗥𝗬?
Yes, we ship Worldwide! As long as UPS or DHL delivers to your area.
 
𝗪𝗛𝗔𝗧 𝗔𝗥𝗘 𝗧𝗛𝗘 𝗙𝗢𝗥𝗠𝗦 𝗢𝗙 𝗣𝗔𝗬𝗠𝗘𝗡𝗧𝗦 𝗔𝗖𝗖𝗘𝗣𝗧𝗘𝗗?
We accept all major credit/bank cards, Paypal, Sezzle and Shop Pay Installments on our website.
When placing an order, 𝘁𝗵𝗲 𝗰𝗼𝗿𝗿𝗲𝗰𝘁 𝗯𝗶𝗹𝗹𝗶𝗻𝗴 𝗮𝗱𝗱𝗿𝗲𝘀𝘀 𝗺𝘂𝘀𝘁 𝗯𝗲 𝗲𝗻𝘁𝗲𝗿𝗲𝗱 𝗳𝗼𝗿 𝘁𝗵𝗲 𝗼𝗿𝗱𝗲𝗿 𝘁𝗼 𝗯𝗲 𝗮𝗽𝗽𝗿𝗼𝘃𝗲𝗱. 𝗧𝗵𝗲 𝗯𝗶𝗹𝗹𝗶𝗻𝗴 𝗮𝗱𝗱𝗿𝗲𝘀𝘀 𝗶𝘀 𝘁𝗵𝗲 𝗮𝗱𝗱𝗿𝗲𝘀𝘀 𝗿𝗲𝗴𝗶𝘀𝘁𝗲𝗿𝗲𝗱 𝗼𝗻 𝘆𝗼𝘂𝗿 𝗰𝗿𝗲𝗱𝗶𝘁/𝗯𝗮𝗻𝗸 𝗰𝗮𝗿𝗱 𝗮𝗰𝗰𝗼𝘂𝗻𝘁.
 
𝗗𝗢𝗘𝗦 𝗠𝗬 𝗢𝗥𝗗𝗘𝗥 𝗥𝗘𝗤𝗨𝗜𝗥𝗘 𝗩𝗘𝗥𝗜𝗙𝗜𝗖𝗔𝗧𝗜𝗢𝗡?
Some orders are subject to Divabby Trendz’s Verification procedure which means that, for your protection from credit card fraud or identity theft, we may ask you to verify that you're the card owner or that the order and "ship-to" information are legitimate. This process rarely delays an order, and generally requires a phone call, WhatsApp/Text message or by email.
If your order requires Verification, we will advise you by phone call, WhatsApp/Text message or e-mail. This is why it's important that you leave correct phone numbers when ordering and that you keep your information current. 
It is also important that you understand what we mean by bill-to information on the checkout process. The bill-to address/zipcode is the address to which your bank mails your monthly credit card statement. The bill-to address you give us must agree with the address that the card issuing bank has on file. Please be sure you provide the correct information, even if the items are to be shipped to a different location.
We regret that this is necessary, but it is designed to protect the card owner as well as the retailer. 𝙒𝙚 𝙧𝙚𝙨𝙚𝙧𝙫𝙚 𝙩𝙝𝙚 𝙧𝙞𝙜𝙝𝙩 𝙩𝙤 𝙘𝙖𝙣𝙘𝙚𝙡 𝙖𝙣 𝙤𝙧𝙙𝙚𝙧 𝙞𝙛 𝙞𝙩 𝙙𝙤𝙚𝙨 𝙣𝙤𝙩 𝙢𝙚𝙚𝙩 𝙤𝙪𝙧 𝙫𝙚𝙧𝙞𝙛𝙞𝙘𝙖𝙩𝙞𝙤𝙣 𝙥𝙧𝙤𝙘𝙚𝙨𝙨.
 
HAS MY ORDER BEEN SHIPPED?
All orders ship out of Maryland, USA. Most orders process and ship out in 2 to 5 business days after order is placed on our website except for PREORDER Items ("Available Ship Date" is provided on the PREORDER item's page).
You will receive an email order confirmation once your order has been received. In addition, a 𝘀𝗵𝗶𝗽𝗽𝗶𝗻𝗴 𝗰𝗼𝗻𝗳𝗶𝗿𝗺𝗮𝘁𝗶𝗼𝗻 𝗲𝗺𝗮𝗶𝗹 𝘄𝗶𝗹𝗹 𝗯𝗲 𝘀𝗲𝗻𝘁 to your email 𝗼𝗻𝗰𝗲 𝘆𝗼𝘂𝗿 𝗼𝗿𝗱𝗲𝗿 𝗵𝗮𝘀 𝗯𝗲𝗲𝗻 𝗽𝗿𝗼𝗰𝗲𝘀𝘀𝗲𝗱 𝗳𝗼𝗿 𝘀𝗵𝗶𝗽𝗽𝗶𝗻𝗴. This shipping confirmation will include the tracking number for your package. 𝙋𝙡𝙚𝙖𝙨𝙚 𝙩𝙧𝙖𝙘𝙠 𝙮𝙤𝙪𝙧 𝙥𝙖𝙘𝙠𝙖𝙜𝙚 𝙪𝙨𝙞𝙣𝙜 𝙩𝙝𝙚 𝙐𝙋𝙎/𝘿𝙃𝙇 𝙩𝙧𝙖𝙘𝙠𝙞𝙣𝙜 𝙞𝙣𝙛𝙤𝙧𝙢𝙖𝙩𝙞𝙤𝙣.
 
CAN I MODIFY/CANCEL MY ORDER?
Unfortunately, once your order has been placed/confirmed on our website, 𝘄𝗲 𝗮𝗿𝗲 𝘂𝗻𝗮𝗯𝗹𝗲 𝘁𝗼 𝗰𝗮𝗻𝗰𝗲𝗹 𝗮𝗻𝘆 𝗼𝗿𝗱𝗲𝗿 𝗳𝗼𝗿 𝗮 𝗿𝗲𝗳𝘂𝗻𝗱. However, a store credit code can be issued that you can use in the future, to make a purchase on our website (store credit code is active for six months from date it is issued).
☆𝗣𝗹𝗲𝗮𝘀𝗲 𝗻𝗼𝘁𝗲: An "Order Cancellation Request" 𝗳𝗼𝗿 𝘀𝘁𝗼𝗿𝗲 𝗰𝗿𝗲𝗱𝗶𝘁 MUST be emailed to abby@divabby.com within 2 hours of placing your order on our website to be eligible.

𝗢𝗻𝗰𝗲 𝘆𝗼𝘂𝗿 𝗼𝗿𝗱𝗲𝗿 𝗵𝗮𝘀 𝗯𝗲𝗲𝗻 𝗽𝗿𝗼𝗰𝗲𝘀𝘀𝗲𝗱 𝗮𝗻𝗱 𝘆𝗼𝘂 𝗿𝗲𝗰𝗲𝗶𝘃𝗲 𝘀𝗵𝗶𝗽𝗽𝗶𝗻𝗴 𝗰𝗼𝗻𝗳𝗶𝗿𝗺𝗮𝘁𝗶𝗼𝗻 𝘁𝗼 𝘆𝗼𝘂𝗿 𝗲𝗺𝗮𝗶𝗹, 𝘆𝗼𝘂 𝗰𝗮𝗻 𝗻𝗼 𝗹𝗼𝗻𝗴𝗲𝗿 𝗿𝗲𝗾𝘂𝗲𝘀𝘁 𝗮𝗻 𝗼𝗿𝗱𝗲𝗿 𝗰𝗮𝗻𝗰𝗲𝗹𝗹𝗮𝘁𝗶𝗼𝗻. When your order arrives to you, please follow return/exchange instructions for a store credit.
☆𝗪𝗲 𝗮𝗱𝘃𝗶𝗰𝗲 𝗰𝘂𝘀𝘁𝗼𝗺𝗲𝗿𝘀 𝘁𝗼 𝗯𝗲 𝘀𝘂𝗿𝗲 𝗼𝗳 𝘁𝗵𝗲 𝗶𝘁𝗲𝗺𝘀 𝘁𝗵𝗲𝘆 𝘄𝗮𝗻𝘁 𝘁𝗼 𝙥𝙪𝙧𝙘𝙝𝙖𝙨𝙚 𝗯𝗲𝗳𝗼𝗿𝗲 𝗽𝗹𝗮𝗰𝗶𝗻𝗴 𝙤𝙧𝙙𝙚𝙧 𝙤𝙣 𝙤𝙪𝙧 𝙬𝙚𝙗𝙨𝙞𝙩𝙚 𝗮𝘀 𝘄𝗲 𝗮𝗱𝗵𝗲𝗿𝗲 𝘀𝘁𝗿𝗶𝗰𝘁𝗹𝘆 𝘁𝗼 𝗼𝘂𝗿 𝗽𝗼𝗹𝗶𝗰𝗶𝗲𝘀. 𝙉𝙤 𝙚𝙭𝙘𝙚𝙥𝙩𝙞𝙤𝙣𝙨!

DO YOU RESTOCK PRODUCTS?
We do our best to restock most of our items especially our best sellers. Please send us a whatsapp/text message or email us, if you need more information on a specific item.
 
WHY IS MY PRODUCT OUT OF STOCK?
Because of our quest to provide you with the latest in fashion we do not stock large quantities of any item. For this reason, we may sometimes not have the item you have ordered. You will receive an email advising you of any out of stock items.