FAQ

๐——๐—ถ๐˜ƒ๐—”๐—ฏ๐—ฏ๐˜† ๐—™๐—”๐—ค๐˜€
(๐—™๐—ฟ๐—ฒ๐—พ๐˜‚๐—ฒ๐—ป๐˜๐—น๐˜† ๐—”๐˜€๐—ธ๐—ฒ๐—ฑ ๐—ค๐˜‚๐—ฒ๐˜€๐˜๐—ถ๐—ผ๐—ป๐˜€)

Website: www.divabby.com

Email: abby@divabby.comย 

Call/WhatsApp/text: +1-240-899-8335 (USA)

๐—›๐—ข๐—ช ๐——๐—ข ๐—œ ๐—ข๐—ฅ๐——๐—˜๐—ฅ?
You may place your orders anytime online 24/7 on our website www.divabby.com .
All orders ship out of Maryland, USA. ๐—ช๐—ฒ ๐—ฎ๐—ฟ๐—ฒ ๐—ข๐—ก๐—Ÿ๐—œ๐—ก๐—˜ ๐—ผ๐—ป๐—น๐˜†! ๐—ช๐—ฒ ๐—ฑ๐—ผ ๐—ป๐—ผ๐˜ ๐—ต๐—ฎ๐˜ƒ๐—ฒ ๐—ฎ ๐—ฝ๐—ต๐˜†๐˜€๐—ถ๐—ฐ๐—ฎ๐—น ๐˜€๐˜๐—ผ๐—ฟ๐—ฒ ๐—น๐—ผ๐—ฐ๐—ฎ๐˜๐—ถ๐—ผ๐—ป.
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๐——๐—ข ๐—ฌ๐—ข๐—จ ๐—ฆ๐—›๐—œ๐—ฃ ๐—ง๐—ข ๐— ๐—ฌ ๐—–๐—ข๐—จ๐—ก๐—ง๐—ฅ๐—ฌ?
Yes, we ship Worldwide! As long as UPS or DHL delivers to your area.
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๐—ช๐—›๐—”๐—ง ๐—”๐—ฅ๐—˜ ๐—ง๐—›๐—˜ ๐—™๐—ข๐—ฅ๐— ๐—ฆ ๐—ข๐—™ ๐—ฃ๐—”๐—ฌ๐— ๐—˜๐—ก๐—ง๐—ฆ ๐—”๐—–๐—–๐—˜๐—ฃ๐—ง๐—˜๐——?
We accept all major credit/bank cards, Paypal, Sezzle and Shop Pay Installments on our website.
When placing an order, ๐˜๐—ต๐—ฒ ๐—ฐ๐—ผ๐—ฟ๐—ฟ๐—ฒ๐—ฐ๐˜ ๐—ฏ๐—ถ๐—น๐—น๐—ถ๐—ป๐—ด ๐—ฎ๐—ฑ๐—ฑ๐—ฟ๐—ฒ๐˜€๐˜€ ๐—บ๐˜‚๐˜€๐˜ ๐—ฏ๐—ฒ ๐—ฒ๐—ป๐˜๐—ฒ๐—ฟ๐—ฒ๐—ฑ ๐—ณ๐—ผ๐—ฟ ๐˜๐—ต๐—ฒ ๐—ผ๐—ฟ๐—ฑ๐—ฒ๐—ฟ ๐˜๐—ผ ๐—ฏ๐—ฒ ๐—ฎ๐—ฝ๐—ฝ๐—ฟ๐—ผ๐˜ƒ๐—ฒ๐—ฑ. ๐—ง๐—ต๐—ฒ ๐—ฏ๐—ถ๐—น๐—น๐—ถ๐—ป๐—ด ๐—ฎ๐—ฑ๐—ฑ๐—ฟ๐—ฒ๐˜€๐˜€ ๐—ถ๐˜€ ๐˜๐—ต๐—ฒ ๐—ฎ๐—ฑ๐—ฑ๐—ฟ๐—ฒ๐˜€๐˜€ ๐—ฟ๐—ฒ๐—ด๐—ถ๐˜€๐˜๐—ฒ๐—ฟ๐—ฒ๐—ฑ ๐—ผ๐—ป ๐˜†๐—ผ๐˜‚๐—ฟ ๐—ฐ๐—ฟ๐—ฒ๐—ฑ๐—ถ๐˜/๐—ฏ๐—ฎ๐—ป๐—ธ ๐—ฐ๐—ฎ๐—ฟ๐—ฑ ๐—ฎ๐—ฐ๐—ฐ๐—ผ๐˜‚๐—ป๐˜.
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๐——๐—ข๐—˜๐—ฆ ๐— ๐—ฌ ๐—ข๐—ฅ๐——๐—˜๐—ฅ ๐—ฅ๐—˜๐—ค๐—จ๐—œ๐—ฅ๐—˜ ๐—ฉ๐—˜๐—ฅ๐—œ๐—™๐—œ๐—–๐—”๐—ง๐—œ๐—ข๐—ก?
Some orders are subject to Divabby Trendzโ€™s Verification procedure which means that, for your protection from credit card fraud or identity theft, we may ask you to verify that you're the card owner or that the order and "ship-to" information are legitimate. This process rarely delays an order, and generally requires a phone call, WhatsApp/Text message or by email.
If your order requires Verification, we will advise you by phone call, WhatsApp/Text message or e-mail. This is why it's important that you leave correct phone numbers when ordering and that you keep your information current.ย 
It is also important that you understand what we mean by bill-to information on the checkout process. The bill-to address/zipcode is the address to which your bank mails your monthly credit card statement. The bill-to address you give us must agree with the address that the card issuing bank has on file. Please be sure you provide the correct information, even if the items are to be shipped to a different location.
We regret that this is necessary, but it isย designed to protect the card owner as well as the retailer. ๐™’๐™š ๐™ง๐™š๐™จ๐™š๐™ง๐™ซ๐™š ๐™ฉ๐™๐™š ๐™ง๐™ž๐™œ๐™๐™ฉ ๐™ฉ๐™ค ๐™˜๐™–๐™ฃ๐™˜๐™š๐™ก ๐™–๐™ฃ ๐™ค๐™ง๐™™๐™š๐™ง ๐™ž๐™› ๐™ž๐™ฉ ๐™™๐™ค๐™š๐™จ ๐™ฃ๐™ค๐™ฉ ๐™ข๐™š๐™š๐™ฉ ๐™ค๐™ช๐™ง ๐™ซ๐™š๐™ง๐™ž๐™›๐™ž๐™˜๐™–๐™ฉ๐™ž๐™ค๐™ฃ ๐™ฅ๐™ง๐™ค๐™˜๐™š๐™จ๐™จ.
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HAS MY ORDER BEEN SHIPPED?
All orders ship out of Maryland, USA. Most orders process and ship out in 2 to 5 business days after order is placed on our website except for PREORDER Items ("Available Ship Date" is provided on the PREORDER item's page).
You will receive an email order confirmation once your order has been received. In addition, a ๐˜€๐—ต๐—ถ๐—ฝ๐—ฝ๐—ถ๐—ป๐—ด ๐—ฐ๐—ผ๐—ป๐—ณ๐—ถ๐—ฟ๐—บ๐—ฎ๐˜๐—ถ๐—ผ๐—ป ๐—ฒ๐—บ๐—ฎ๐—ถ๐—น ๐˜„๐—ถ๐—น๐—น ๐—ฏ๐—ฒ ๐˜€๐—ฒ๐—ป๐˜ to your email ๐—ผ๐—ป๐—ฐ๐—ฒ ๐˜†๐—ผ๐˜‚๐—ฟ ๐—ผ๐—ฟ๐—ฑ๐—ฒ๐—ฟ ๐—ต๐—ฎ๐˜€ ๐—ฏ๐—ฒ๐—ฒ๐—ป ๐—ฝ๐—ฟ๐—ผ๐—ฐ๐—ฒ๐˜€๐˜€๐—ฒ๐—ฑ ๐—ณ๐—ผ๐—ฟ ๐˜€๐—ต๐—ถ๐—ฝ๐—ฝ๐—ถ๐—ป๐—ด. This shipping confirmation will include the tracking number for your package. ๐™‹๐™ก๐™š๐™–๐™จ๐™š ๐™ฉ๐™ง๐™–๐™˜๐™  ๐™ฎ๐™ค๐™ช๐™ง ๐™ฅ๐™–๐™˜๐™ ๐™–๐™œ๐™š ๐™ช๐™จ๐™ž๐™ฃ๐™œ ๐™ฉ๐™๐™š ๐™๐™‹๐™Ž/๐˜ฟ๐™ƒ๐™‡ ๐™ฉ๐™ง๐™–๐™˜๐™ ๐™ž๐™ฃ๐™œ ๐™ž๐™ฃ๐™›๐™ค๐™ง๐™ข๐™–๐™ฉ๐™ž๐™ค๐™ฃ.
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CAN I MODIFY/CANCEL MY ORDER?
Unfortunately, once your order has been placed/confirmed on our website, ๐˜„๐—ฒ ๐—ฎ๐—ฟ๐—ฒ ๐˜‚๐—ป๐—ฎ๐—ฏ๐—น๐—ฒ ๐˜๐—ผ ๐—ฐ๐—ฎ๐—ป๐—ฐ๐—ฒ๐—น ๐—ฎ๐—ป๐˜† ๐—ผ๐—ฟ๐—ฑ๐—ฒ๐—ฟ ๐—ณ๐—ผ๐—ฟ ๐—ฎ ๐—ฟ๐—ฒ๐—ณ๐˜‚๐—ป๐—ฑ. However, a store credit code can be issued that you can use in the future, to make a purchase on our website (store credit code is active for six months from date it is issued).
โ˜†๐—ฃ๐—น๐—ฒ๐—ฎ๐˜€๐—ฒ ๐—ป๐—ผ๐˜๐—ฒ: An "Order Cancellation Request" ๐—ณ๐—ผ๐—ฟ ๐˜€๐˜๐—ผ๐—ฟ๐—ฒ ๐—ฐ๐—ฟ๐—ฒ๐—ฑ๐—ถ๐˜ MUST be emailed to abby@divabby.com within 2 hours of placing your order on our website to be eligible.

๐—ข๐—ป๐—ฐ๐—ฒ ๐˜†๐—ผ๐˜‚๐—ฟ ๐—ผ๐—ฟ๐—ฑ๐—ฒ๐—ฟ ๐—ต๐—ฎ๐˜€ ๐—ฏ๐—ฒ๐—ฒ๐—ป ๐—ฝ๐—ฟ๐—ผ๐—ฐ๐—ฒ๐˜€๐˜€๐—ฒ๐—ฑ ๐—ฎ๐—ป๐—ฑ ๐˜†๐—ผ๐˜‚ ๐—ฟ๐—ฒ๐—ฐ๐—ฒ๐—ถ๐˜ƒ๐—ฒ ๐˜€๐—ต๐—ถ๐—ฝ๐—ฝ๐—ถ๐—ป๐—ด ๐—ฐ๐—ผ๐—ป๐—ณ๐—ถ๐—ฟ๐—บ๐—ฎ๐˜๐—ถ๐—ผ๐—ป ๐˜๐—ผ ๐˜†๐—ผ๐˜‚๐—ฟ ๐—ฒ๐—บ๐—ฎ๐—ถ๐—น, ๐˜†๐—ผ๐˜‚ ๐—ฐ๐—ฎ๐—ป ๐—ป๐—ผ ๐—น๐—ผ๐—ป๐—ด๐—ฒ๐—ฟ ๐—ฟ๐—ฒ๐—พ๐˜‚๐—ฒ๐˜€๐˜ ๐—ฎ๐—ป ๐—ผ๐—ฟ๐—ฑ๐—ฒ๐—ฟ ๐—ฐ๐—ฎ๐—ป๐—ฐ๐—ฒ๐—น๐—น๐—ฎ๐˜๐—ถ๐—ผ๐—ป. When your order arrives to you, please follow return/exchange instructions for a store credit.
โ˜†๐—ช๐—ฒ ๐—ฎ๐—ฑ๐˜ƒ๐—ถ๐—ฐ๐—ฒ ๐—ฐ๐˜‚๐˜€๐˜๐—ผ๐—บ๐—ฒ๐—ฟ๐˜€ ๐˜๐—ผ ๐—ฏ๐—ฒ ๐˜€๐˜‚๐—ฟ๐—ฒ ๐—ผ๐—ณ ๐˜๐—ต๐—ฒ ๐—ถ๐˜๐—ฒ๐—บ๐˜€ ๐˜๐—ต๐—ฒ๐˜† ๐˜„๐—ฎ๐—ป๐˜ ๐˜๐—ผ ๐™ฅ๐™ช๐™ง๐™˜๐™๐™–๐™จ๐™š ๐—ฏ๐—ฒ๐—ณ๐—ผ๐—ฟ๐—ฒ ๐—ฝ๐—น๐—ฎ๐—ฐ๐—ถ๐—ป๐—ด ๐™ค๐™ง๐™™๐™š๐™ง ๐™ค๐™ฃ ๐™ค๐™ช๐™ง ๐™ฌ๐™š๐™—๐™จ๐™ž๐™ฉ๐™š ๐—ฎ๐˜€ ๐˜„๐—ฒ ๐—ฎ๐—ฑ๐—ต๐—ฒ๐—ฟ๐—ฒ ๐˜€๐˜๐—ฟ๐—ถ๐—ฐ๐˜๐—น๐˜† ๐˜๐—ผ ๐—ผ๐˜‚๐—ฟ ๐—ฝ๐—ผ๐—น๐—ถ๐—ฐ๐—ถ๐—ฒ๐˜€. ๐™‰๐™ค ๐™š๐™ญ๐™˜๐™š๐™ฅ๐™ฉ๐™ž๐™ค๐™ฃ๐™จ!

DO YOU RESTOCK PRODUCTS?
We do our best to restock most of our items especially our best sellers. Please send us a whatsapp/text message or email us, if you need more information on a specific item.
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WHY IS MY PRODUCT OUT OF STOCK?
Because of our quest to provide you with the latest in fashion we do not stock large quantities of any item. For this reason, we may sometimes not have the item you have ordered. You will receive an email advising you of any out of stock items.